Certification Exam Manager

The American Board of Foot and Ankle Surgery (ABFAS) elevates the podiatric profession through rigorous board certification, ongoing education initiatives like the LEAD program, and comprehensive case reviews conducted by our nation’s most elite podiatric surgeons. As Certification Exam Manager, reporting to the Director of Examinations, you will be the operational backbone of the Case Review Exam, the final step in ABFAS’s board certification process.

In this position, you’ll oversee every aspect of the Case Review Exam, including audits and appeals, from initial planning and design to ongoing management. This includes directing complex workflows with many moving parts where accuracy, timing, and clear communication are critical. You will coordinate cross-functional teams of senior management, directors, and other key members to ensure alignment, meet deadlines, and manage procedural changes. In addition, you’ll collaborate closely with the Associate Director of Credentials, who handles the profession’s questions and concerns in all areas, including ABFAS examination results and preparation, case logging, and case review preparation, ensuring subject matter expertise is appropriately managed. Beyond internal coordination, you will support exam candidates by guiding them through the requirements, ensuring accurate submission of documents, and following up on any missing or incorrect paperwork.

At ABFAS, we are committed to supporting your professional growth. In addition to mentoring and support from our staff, you will have access to LinkedIn Learning and be encouraged to attend professional development opportunities. As you gain experience in the position, you’ll have the opportunity to help evolve the Case Review program by critically evaluating exam process data, identifying issues, sharing insights with leadership, and recommending and implementing improvements.

How You’ll Make an Impact

You will play a key role in building our team’s capacity by taking ownership of and improving workflows currently managed by our Executive Director. Your project management and professional communication skills will help us continuously improve while maintaining exceptional standards of accuracy and consistency. This ensures that patients and hospitals can trust that certified surgeons have demonstrated a high level of capability and are committed to ongoing skill development. The Case Review Exam also has a major impact on candidates’ careers and certification. Your guidance and attention to detail will be vital in supporting their success while upholding the program’s integrity and reputation.

Work Environment, Salary, and Benefits

• This role operates on Pacific Standard Time, with a preference for candidates who can commute once a week to our San Francisco office. We will also consider fully remote candidates who can travel to our San Francisco office for a week of in-person collaboration each quarter. Additionally, on-site travel to meetings in January, September, April, and July (Chicago, IL, and other meeting locations as announced) is required.
• The budgeted salary range for this position is $85K – $110K with an outstanding benefits package including a 35-hour workweek, generous paid leave plan, 100% company-paid medical/dental/vision/life benefits for the employee, a 4% company match retirement contribution, and more.
• Our team is proud to have a supportive culture of trust, respect, and collaboration—your perspective and contributions will be valued, and you will like who you work with.

Responsibilities

• Oversee the operations of the ABFAS Case Review program to ensure all goals and objectives are met, including adherence to timelines, accuracy in candidate documentation, and continuous improvement of the process. Develop standard operating procedures outlining all processes and workflows.
• Lead cross-functional teams by facilitating collaboration, assigning tasks, reviewing project plans, and proactively identifying risks, resource needs, and potential challenges to keep the program on track.
• Facilitate regular meetings with senior management and key stakeholders to report on program progress, discuss data insights, and support critical business and policy decisions.
• Collaborate with the marketing/communications team and Exam Prep Task Force to develop resources that clearly communicate Case Review requirements and best practices to candidates.
• Partner with the psychometrician to analyze exam performance data and facilitate future Case Review design.
• Address and resolve escalated concerns from stakeholders, ensuring that issues are handled professionally and promptly.
• Contribute to the preparation of narrative and summary reports for the Board of Directors, synthesizing program performance, candidate data, and feedback to support strategic decision-making.

Qualifications

• Bachelor’s degree in a relevant field (e.g., healthcare, education, business) and 3+ years of experience in certification, credentialing, or exam administration within a medical association or healthcare-related organization are highly preferred.
• Demonstrated ability to coordinate with a diverse set of stakeholders, including review committees and examiners, candidates, and leadership, to ensure smooth operations and compliance with medical certification best practices.
• Experience in managing complex projects involving content management, document review, and workflow coordination is strongly preferred. Familiarity with case review programs or similar processes in healthcare, legal, academic, or other regulated environments is a plus.
• CCP (Certified Credentialing Professional) or PMP (Project Management Professional) certification are preferred.

About ABFAS

Founded in 1975 and located in San Francisco, CA, ABFAS works to protect and improve the health and welfare of the public by advancing the art and science of podiatric (foot and ankle) surgery. ABFAS facilitates the board certification process, from preparing and supporting candidates for certification to helping members maintain their certification. It has a staff of about 20 and a $6.8M operating budget.

Internally, this position is titled Case Review Manager.

Staffing Advisors is committed to reducing bias in every aspect of the hiring process. We have long recommended a competency-driven approach to hiring. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. We encourage you to apply even if your experience is not a 100% match with the position description; we will consider people from a variety of backgrounds and career experiences.